CUSTOMER SATISFACTION WARRANTY
- IF YOU ARE NOT SATISFIED with the alteration of your items, you 14 days from the date of invoice to make your claim and have that item be re-tailored at no costs.
Any costs for re-dos past 14 day deadline have to covered by the customer
All claims require original receipt
- Please ensure that all garments are clean, ironed (we cannot perform accurate tailoring on wrinkled clothing) and free from smoke and pet dander. pet hair, especially, can damage and shorten the life of sewing machines.
- If we are required to launder your garments prior to working on them, an additional $30 launder or dry cleaning fee, whichever is greater, is applied to your cost estimate.
2. COLLECTING YOUR ITEMS
PROOF OF PURCHASE/COPY OF INVOICE REQUIRED FOR ALL PICK UPS, unless otherwise noted.
Items will not be released until full payment has been received. All items not collected within 30 days after the pick-up date will be incurred a storage fee of $5.00/day. Unclaimed items will be donated to charity due to limited storage space.
ONCE RECEIPT IS SIGNED, CUSTOMER UNDERSTANDS AND IS AGREEING TO ALL TERMS & POLICIES AS LISTED HERE.
We accept cash, check, visa, master card, discover, American express. all credit card payments require a signature or pin.
Personal checks returned, or bounced will invoke a $35 BANK service fee/per check.
Check-off List Before Coming In:
Are Your Garments Pre-Washed?
Please wash or dry clean you new clothing before bringing them in to be altered. This ensures that your garments are pre-shrunk before they are altered.
Bring Your Footwear
Bring in your footwear that you will be wearing most of the time when you are having pants or long skirts or dresses pinned for hems.
Wear the undergarments you will be wearing with the garment being altered. This is very important for formal wear and bridal wear.
Government regulations require that all garments must be clean. Soiled garments will be returned unfinished.
Pick Up Your Cloths On Time
We are not responsible for clothes left after 14 days.